Shipping policy

Shipping and Delivery At CreaWell, we ensure that every order is carefully packaged using protective materials that are reusable or recycled, guaranteeing that your products arrive at their destination in optimal condition. Orders are processed and shipped via FAN Courier, with an estimated delivery time of 1–3 business days, depending on the destination city and the courier's schedule.

Return and Refund Policy You have a period of 14 calendar days from the date you receive your order to request a product return. To be eligible for a return, the product must meet the following conditions:

  • Be in the same condition in which it was received;

  • Not have been used, opened, or damaged;

  • Be in its original packaging, with all labels intact;

  • Be accompanied by proof of purchase (invoice or order confirmation).

How to Request a Return To initiate a return, please contact us at contact@creawell.ro. After reviewing your request, we will send you the necessary instructions regarding the return process. Products shipped back without a prior return request will not be accepted. For any questions regarding returns, you can contact us anytime at contact@creawell.ro.

Damaged or Incorrectly Delivered Products We recommend inspecting your products immediately upon receiving the package. If you receive a damaged, defective, or different product than what you ordered, please contact us as soon as possible so we can resolve the issue promptly.

Non-Returnable Products For safety and hygiene reasons, the following categories of products cannot be returned:

  • Opened food products and dietary supplements;

  • Personalized or custom-made items;

  • Opened personal care products;

  • Hazardous materials, flammable liquids, or gases;

  • Gift cards;

  • Products sold during clearance sales or explicitly marked as non-returnable.

If you have any doubts about a product's eligibility for return, please contact us before making the request.

Exchanges Direct product exchanges are currently unavailable. If you would like a different product, we recommend returning the original item according to our return policy and placing a new order.

Refunds Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, the amount paid for the product will be refunded using the same payment method used when placing the order. Processing times for the refund to reflect in your account may vary depending on the issuing bank or payment processor.