Shipping policy

Shipping and Delivery

At CreaWell, we ensure that every order is carefully packaged using protective materials that are reusable or recycled, guaranteeing that your products arrive at their destination in optimal condition.

Orders are dispatched from our warehouse in Birmingham and delivered across the United Kingdom:

  • Standard Delivery – £4.99, estimated 2–4 business days. Free on orders over £50.
  • Express Delivery – £6.99.

We currently deliver to UK addresses only.

Return and Refund Policy

You have a period of 30 calendar days from the date you receive your order to request a product return. This is in addition to your legal right to cancel an online order within 14 days of delivery. To be eligible for a return, the product must meet the following conditions:

  • Be in the same condition in which it was received;
  • Not have been used, opened, or damaged;
  • Be in its original packaging, with all labels and seals intact;
  • Be accompanied by proof of purchase (invoice or order confirmation).

How to Request a Return

To initiate a return, please contact us at contact@creawell.co.uk. After reviewing your request, we will send you the necessary instructions regarding the return process. Products shipped back without a prior return request will not be accepted. For any questions regarding returns, you can contact us anytime at contact@creawell.co.uk.

Damaged or Incorrectly Delivered Products

We recommend inspecting your products immediately upon receiving the package. If you receive a damaged, defective, or different product than what you ordered, please contact us as soon as possible so we can resolve the issue promptly.

Non-Returnable Products

For safety and hygiene reasons, the following categories of products cannot be returned:

  • Opened food products and dietary supplements (seal broken);
  • Personalised or custom-made items;
  • Opened personal care products;
  • Gift cards.

If you have any doubts about a product's eligibility for return, please contact us before making the request.

Exchanges

Direct product exchanges are currently unavailable. If you would like a different product, we recommend returning the original item according to our return policy and placing a new order.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, the amount paid for the product will be refunded using the same payment method used when placing the order, within 14 days. Processing times for the refund to reflect in your account may vary depending on the issuing bank or payment processor.